**SiriusXM Service update** – Product Support

Update 2: SiriusXM is offering Free streaming through May 15

Get started here:

https://streaming.siriusxm.com/onboarding/?src=everest&skipFASearch=true&campaign=brightenyourday&intcmp=streamfree_lp_linkdevices#_frmEverestAccountLookup

Update: The change has been postponed. No ETA for the change to take place.

Dear SiriusXM – Grace Digital customers,

Some of you have been notified by SiriusXM that your service may be interrupted as of March 31^st due to a change in their streaming service (see note from SiriusXM below).

Grace Digital has two radio platforms and the SiriusXM change will only affect one platform. You can identify the platform that your radio is on by looking at the rating label that is either on the back or the bottom of your radio.

Radios with model numbers that start with ‘GDI-WHA’ will not be affected.
Radios with model numbers that start with ‘GDI-IR” will be affected.

Grace Digital does not own the source code for radios with model numbers starting with ‘GDI-IR’. The source code is owned by Reciva/Qualcomm. Qualcomm shut down development of this legacy platform. Hence, Grace Digital unfortunately cannot update the legacy platform to the new SiriusXM service.

Per the SiriusXM note below, SiriusXM is offering Grace Digital customers who are affected by the SiriusXM change a Free Amazon Echo Dot by calling 1-888-601-6296 ( Phone’s are real busy now). With the Echo dot you will be able to get their new service. You can listen on the dot directly or you can connect the Dot to any Grace Digital Internet radio’s aux in jack to play the new SiriusXM service.

We apologize for the interruption in your service, and wish we were allowed to upgrade the old platform. However, we do appreciate that SiriusXM is providing a free Amazon Echo Dot to those affected customers.

Regards,

Greg Fadul

Grace Digital

CEO

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Thank you for listening to SiriusXM. We appreciate your loyalty. It has come to our attention that you may be streaming SiriusXM at home using a Grace device. On March 31 we are enhancing our streaming service and consequently your streaming player may not be able support the new SiriusXM feed. If you are unable to get SiriusXM at home after March 31 on your current equipment we recommend the following options:

› Contact your equipment manufacturer to see if there is an upgrade available that will make it possible to receive SiriusXM on that device.

› Download the SiriusXM app onto your smartphone, tablet or computer so you can listen to SiriusXM over the internet.
(Click here to see how)

› Order a FREE Amazon Echo Dot from SiriusXM and stream via your home wifi. Shipping and taxes may apply. (Click here to order).

If you are still able to listen to SiriusXM on your current equipment after March 31, then you can ignore this issue. Rest assured, this has no effect on your account and the billing of your SiriusXM subscription package. This also has no effect on listening to SiriusXM by satellite.

If you have any questions, please call us at 1-888-601-6296.

We apologize for any inconvenience and thank you for being a loyal SiriusXM listener.

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