Please find the Warranty Repair Form attached for you to fill out and include with your Grace digital unit being shipped back to us. Warranty is valid only for items purchased in the contiguous United States. Please ship your unit to the address provided on the second page of the form. Do not include accessories, as they may not be returned.
Your warranty is valid for one year from original date of purchase, even if we've replaced your device.
We are no longer able to repair IR or IRC models of Internet radios. For a list of what we cannot repair, see the list here https://support.gracedigital.com/hc/en-us/articles/225115028-Regarding-Out-of-Warranty-repairs
It's always better to check with us before sending your item to avoid disappointment.