Product Help

IMPORTANT TO NOTE

• ***Access to BBC Radio Streams***
• Important Notice: Legacy Radio Server Terminated
• Customer Service by phone 800-903-9524 Ecoboulder Recall only 800-903-9664

Plus/Elite Model information

• Grace Link Update 3-28-22
• Mondo Elite/Classic Update 3-28-22
• How to register your new Plus/Elite/Grace Link Radio
• Specialized support for Plus /Elite/Grace Link models
• Enter your password of more than 30 characters
• Enabling Amazon Music for your Plus/Elite/Grace Link Radio

See all 19 articles

FAQ-Internet Radio

• Internet Radio Database
• Will a non-Grace Digital USB to Ethernet adapter work?
• Ports that need to be open for Plus, Elite and Grace Link model radios
• Supported Media Datatypes for Internet Radio
• Why Does My Pandora One only stream in 128K?
• Geoblocking

See all 7 articles

FAQ-ECOXGEAR

• Pairing EcoCast
• SoundExtreme FAQ
• EcoPucks Helmet Audio-helpful videos & user guides
• Troubleshooting bluetooth connections for your speaker
• Regarding sealed lead acid battery (Ecoboulder models)
• Microphone for EcoBoulder

See all 11 articles

FAQ-General

• Regarding Out of Warranty repairs
• Internet radio Remote Apps
• Grace Digital-Warranty Repair
• Can my item be repaired even though it is out of warranty?

Forms

• Warranty repair form-Ecoboulder+
• Warranty Repair Form-Ecoxgear
• Warranty Repair Form -Grace Digital
• Credit Request form
• Warranty Repair Form
• Request for credit form

Software

• Audacity