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  1. Product Support
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Product Help

IMPORTANT TO NOTE

  • Important Notice: Legacy Radio Server Terminated
  • Customer Service by phone 800-903-9524 Ecoboulder Recall only 800-903-9664

Plus/Elite Model information

  • Grace Link Update 3-28-22
  • Mondo Elite/Classic Update 3-28-22
  • Mondo+/Encore+ Software update 10-6-21
  • How to register your new Plus/Elite/Grace Link Radio
  • Specialized support for Plus /Elite/Grace Link models
  • Enter your password of more than 30 characters
See all 19 articles

FAQ-Internet Radio

  • Internet Radio Database
  • NEW BBC live streams on your Grace Radio
  • Will a non-Grace Digital USB to Ethernet adapter work?
  • Ports that need to be open for Plus, Elite and Grace Link model radios
  • Supported Media Datatypes for Internet Radio
  • Why Does My Pandora One only stream in 128K?
See all 8 articles

FAQ-ECOXGEAR

  • Pairing EcoCast
  • SoundExtreme FAQ
  • EcoPucks Helmet Audio-helpful videos & user guides
  • Troubleshooting bluetooth connections for your speaker
  • Regarding sealed lead acid battery (Ecoboulder models)
  • Microphone for EcoBoulder
See all 11 articles

FAQ-General

  • Regarding Out of Warranty repairs
  • Internet radio Remote Apps
  • Grace Digital-Warranty Repair
  • Can my item be repaired even though it is out of warranty?

Forms

  • Warranty repair form-Ecoboulder+
  • Warranty Repair Form-Ecoxgear
  • Warranty Repair Form -Grace Digital
  • Credit Request form
  • Warranty Repair Form
  • Request for credit form

Software

  • Audacity
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