Product Help

IMPORTANT TO NOTE

• Important Notice: Legacy Radio Server Terminated
• SiriusXM Legacy Radios 3-31-21
• Customer Service by phone 800-903-9524 Ecoboulder Recall only 800-903-9664
• Can my item be repaired even though it is out of warranty?
• WARNING: Non-Grace Battery for Mondo/Mondo+

Plus/Elite Model information

• Grace Link Update 3-28-22
• Mondo Elite/Classic Update 3-28-22
• Enabling Amazon Music for your Plus/Elite/Grace Link Radio
• Mondo+/Encore+ Software update 10-6-21
• How to Chromecast from a phone or Tablet to your Plus model radio
• How to register your new Mondo+/Encore+

See all 23 articles

FAQ-Internet Radio

• Internet Radio Database
• BBC live streams on your Grace Radio
• Recently updated Streams
• Will a non-Grace Digital USB to Ethernet adapter work?
• Ports that need to be open for plus series radios
• Calm Radio

See all 27 articles

FAQ-ECOXGEAR

• SoundExtreme FAQ
• Microphone for EcoBoulder
• Pairing ECOCONNECT
• EcoPucks Helmet Audio-helpful videos & user guides
• Troubleshooting bluetooth connections for your speaker
• Regarding sealed lead acid battery ( Ecoboulder+, EcoTrek, Ecoexplorer

See all 10 articles

SiriusXM

• SXBR2 network requirements 7-10-20

FAQ-General

• Regarding Out of Warranty repairs
• Internet radio Remote Apps
• Where can I find the serial number of my radio?
• Grace Digital-Warranty Repair

Forms

• Warranty repair form-Ecoboulder+
• Warranty Repair Form-Ecoxgear
• Warranty Repair Form -Grace Digital
• Credit Request form
• Warranty Repair Form
• Request for credit form

FAQ-Audio Archiving

• How to Burn Audio CDs
• No Sound while Recording Audacity
• Split Recording into Separate Tracks
• Tone arm not playing to the end of the Album?

Software

• Audacity
• LAME MP3 Encoder

Remote Control Commands

• Remote control commands for Plus Models (GDI-WHA)
• IRC7500: Encore RCC
• IRDT200: Internet Radio Tuner RCC
• BTAR: Bluetooth Amplifier RCC
• IRC700: Primo RCC
• IRC6000: Mondo RCC